Spain:900 102 527

Portugal:800 860 705

Gibraltar:200 44628

UK:0845 652 4239

Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 914 142 334 (international rate)

Email: ibexdirect@ibexinsure.com

×

Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 914 142 334 (international rate)

Email: ibexdirect@ibexinsure.com

×

Client Testimonials

Dear Antonietta,
I am sending you an email to thank both you and Bernie for the excellent customer service you have extended to us throughout our insurance claim.
What was initially a stressful situation has been made a comfortable journey because of your expedient, considerate and professional approach.
We will certainly be recommending Ibex Insurance to all our friends!
With grateful thanks and kindest regards,
David & Sharon Regan

David & Sharon Regan, Villaricos
08-Oct-2019


Hola Julie, I thought that I would drop you a line to thank you for your help yesterday with my car and health travel insurance.

As an ex police officer I know that people find it easier to criticise but are slow to show their appreciation when a job is well done and yesterday, as always, you did a cracking job for myself and my wife.

Your attention to detail and perseverance to get me the best insurance cover was brilliant but no less than I expect from you and your company. The time and effort that you put in yesterday dealing with me and my wife, a pair of pensioners with all our little quirks, was a credit to Ibex insurance.

This isn’t the first time that you have come to our assistance, notably helping when my previously car broke down and needed recovering, and we thank you for all you efforts.

We look forward to working with you in the future and we always recommend your insurance services to all of our friends.

Thank you once again for the excellent work that you do, it is much appreciated.

We have no problem if you wish to forward this email to your supervisors for their attention.

SS - Mazarrón

SS - Mazarrón
05-Sep-2019


Hi Antonietta, I really appreciated your help the other day with my car breakdown. .I phoned Madrid help line..whom were excellent in arranging for breakdown wagon. ..chap arrived within 15mins. .jump started car for me...went and got new battery fitted..job done. .excellent all round service,  so once again thanks.
Regards
Adam Mckellar

Adam McKellar, Vera
30-Aug-2019


Hi Faye

Thank you for your assistance with the car insurance today.

Please could you let your Customer Services know that we have been very pleased with everything associated with Ibex along with yourself, and other members of staff too.

Thank you

Kind regards

Jill Lee

Jill Lee
29-May-2019


Hi Samantha,

Thank you - the pleasure was all mine. Thank you for being so helpful and for making the process so easy.

Kind regards,

Andrew

Andrew Stacey, Torremolinos
05-Oct-2018


Dear Yvette,
 
I wish to place on record my sincere thanks to you and your department for the fantastic support you have afforded me in the pursuit of this claim.
 
Even though the claim was not being made through your company I am confident that without the help of yourself and in particular Charo Bravo I could never have been able to succeed.
 
Charo has been brilliant throughout, contacting and arguing my case with Maria at ARAG, keeping me informed on progress or in some instances the lack of progress, and never letting go. I know too that you have often been in contact with ARAG pushing for a resolution and I also wish to express my gratitude to you for your efforts.
 
Thanks to the hard work and dedication to your customers that you have both shown I am now in a position to have my vehicle restored to its former condition, you are a pair of angels, thank you both so much.
 
Warm regards
 
David Double

David Double, Iznate
6-Jun-2018


Dear Faye
I've filled out an enquiry sent by Ibex for which you may win a hotel break in Spain or Portugal but that's not the reason why I'm contacting you.

The most important thing for you to know is that I have let them know how excellent asset you are to Ibex due to your professionalism and friendliness so basically I have recommended you to Ibex very highly.

I think that it is important to recognize and recommend very good employees such as yourself because most of the times people just write to complain.
Best Regards

 

Carlos, UK
10-May-2018


Hi David, thank you once again for your help and efficiency.  I will certainly be in touch for home insurance and will not hesitate to recommend you to friends.  Kind regards Jill

Jill, Cimeiros
28-Mar-2018


Hi Samantha, thanks for a super service. I will recommend your company to all of my expat friends.

Shaun

Shaun, La Línea de la Concepción
16-Mar-2018


Hi Michele, we would like to thank you for what you have done for us over the years. We were always pleased with your kind expertise and friendly nature. We shall always recommend you to anybody who needs your services.  Thank you Mrs Pearl Hall.

Pearl, Alicante
25-Jan-2018


Dear David,
Based on what you do, I think IBEX should use the slogan, " going the extra mile - on your behalf!"
Thanks again
Best wishes,
Tony

David, Lagos
22-Jan-2018


Dear David, thank you so much for your help, it is really appreciated.

Once again excellent service from Ibex, Almancil !

In a world of online "detachment" it's wonderful to have the "personal" touch.

Thanks again ,

Boas Fiestas!

Tony

Tony, Lagos
21-Dec-2017


Professional...caring...patient...helpful...recommend them anyday.  Wonderful team.  Always find you the best deal.

Celeste Cutting, Loulé
27-Sep-2017


Dear Andreia
 
I just want to say a huge thank you for your most professional manner in handling my case. 
  
I will not hesitate to recommend your company to friends and owners.
 
Kind regards
Carole

Carole, Algarve
13-Jul-2017


.. excellent service thanks Michelle. Will recommend Ibex at every opportunity.

Thanks again, Ray

Ray D., Gibraltar
24-Mar-2017


Dear all

Firstly, I would like to thank you Charo Bravo and Andreia for your excellent customer care skills.  Customer care is unfortunately lacking from many companies but I felt you genuinely wanted to help resolve the situation. Andreia, I was very impressed with your genuine concern and also you went beyond by calling me in what I suspect was your own time and following this up by email. It was very much appreciated.

I have just received the following and will attend tomorrow at the  requested time unless I am advise differently.

Thank you once again
David B.

David, Algarve
22-Mar-2017


Jamie in IBEX has given me  fantastic service and I would have no hesitation in recommending him.

Mark, Torre Pacheco

Mark, Torre Pacheco
9-Mar-2017


Dear Faye,  Thank you so much for contacting us.  We are at present moving to France and will have to insure the car there.

We would like to thank you and your company for all the excellent years service that you have given us.  We have always, and will continue to recommend you to our friends, as your service has been second to none.

Once again thank you so much.  Kind regards

John and Anne Colgan

 

John & Anne Colgan, San Fulgencio
2-Mar-2017


Hi Carol,
We got the new car, all ok, everything worked out as planned. Many thanks for your help. You may tell your boss that you have some very satisfied customers in Cataluña and all because of you, Michele and Andrea. We will always recommend you to others.
Many thanks and best wishes,
David and Glenys

David & Glenys, Tarragona
17-Aug-2016


Flowers for a wonderful professional (Andreia). We would like this opportunity to say thank you (for your help along this claim process).

Gary Ballard & Derek Wright

Gary Ballard & Derek Wright, Almancil
20-Jul-2016


I wanted to write to thank you, Charo, for the service that I recently received when I had to contact you for assistance regarding my cracked windscreen.  The contact calls that I received from you and your staff were very good and very helpful. 
 
I would also ask that you pass on my thanks to the Repair Centre and especially the men that came to my house to fit the new windscreen as they were extremely efficient and courteous and did the work very quickly.

Christine

Christine, Albox.
20-Jun-2016


Hi Jennifer, thank you for insuring my little car this afternoon,it was a pleasure dealing with a professional lady like yourself, other insurance companies could learn so much from you,again thank you. Gwilym

Gwilym. Tarragona
23-May-2016


Hi Fran, Many thanks for your help.  It is really appreciated.

FYI

As a result of my confidence, and over the years, the customer care I have received from Ibex I have reinsured this vehicle with you fully comprehensive.  My second vehicle is also insured fully comp. with Ibex.  I have also taken personal travel insurance and the Gib company I work for also has commercial vehicle, premises and public liability insurance with Ibex.

Kind regards, Damon

Damon, Duquesa
22-Mar-2016


Good morning Ang, thank you so much for your perseverance in obtaining insurance cover for me.  You did very well.  In fact Ang, my other insurers came back with a very competitive offer, however, the way you fought my corner impressed me and with the road side assistance you obtained for me. Thank you Mrs
Ovenden.  Julia my partner will be looking to use you when her renewal is up.
 
I'll also I have no hesitation in recommending my friends at the golf club.
 
Thanks again for all your help, it makes a change these days
 
Bill

Bill, Fuengirola
18-Jan-2016


Dear Zinha,
As usual, excellent service from IBEX, Almancil!
Thank you so much.
Best wishes,
Tony Gazzard

Tony Gazzard, Almancil
29-Oct-2015


Hi Bernadette and Antonietta

We would like to thank you both for all the help you gave us when we had our accident outside your office.  We were so grateful to you both for taking over the whole situation, which we know is more than you needed to do.  So thank you both again and we will certainly recommend Ibex to our friends.

You recommended we take the car to Mark at Autoshine.  He did an excellent job and we are really pleased with the result.

With kind regards

Val and Andy, Albox
22-Oct-2015


Good morning Samantha

Many thanks for your prompt and friendly service.  I look forward to hearing from you and to many years of insurance with Ibex.

Best Regards, Alva

Alva, Estepona
10-Aug-2015


I must admit the service I have received from Ibex from day 1 was outstanding.  All staff are very polite and professional.

Erika

Erika, Gibraltar
24-Jun-2015


Hi Jennifer
 
Thanks for the refund it went into my account this morning. I am just sorry you don't do insurance in the UK as with out a doubt I would use you, I was always more than satisfied with your service over the years. Thanks to all at IBEX and best wishes to you all.

Kind Regards D.J.Garrett

David Garrett, Partaloa, Almeria
19-Jun-2015


We have insured our current and previous cars through Ibex for many years. However we are planning to relocate to the Isle of Man in the summer. I understand that Ibex are unable to provide insurance for IoM registered and located vehicles so when this policy expires we’ll need to arrange a policy through an IoM company.

Thanks very much Pilar. And thanks for the great service over the years. I’ll continue to recommend you highly to friends and family in Portugal!
Kind regards

T.C.

T.C., Lagos, Algarve
3-Jun-2015


Many thanks to Samantha Campbell at the Estepona office who went the extra mile.  Samantha willingly and cheerfully helped me on an issue very efficiently.  Even with my fluent Spanish there is nothing like being dealt with in your own language at trying times by an employee who genuinely cares.

She made several reassuring suggestions including logging all details on my file as a safeguard and giving me a contact advice line number who were also excellent and the matter was quickly resolved.

I can't remember the last time I received such intelligent, professional customer service.

In comparison to others I have been very happy with the no nonsense Ibex motor policy and its speedy courteous breakdown service ARAG who I needed twice.

I wholeheartedly recommend this company.

Amanda

Amanda, Estepona
22-May-2015


Hello Jenny

Thank you for your assistance for this.  I would like to say that I would not even be considering this if it weren't for your excellent customer service.  I hope there is some procedure in your company that takes on board positive feedback from customers so that they are aware that the business has been obtained due to your conscientiousness.

Also, my husband and I will be looking to buy another car later in the year (probably in April/May), so would definitely return to your company for a quote if I can deal directly with you.

Sarah Allwright, Albox
19-Jan-2015


We had a horrible experience when our bags and one of our car keys were stolen from our car.  Maria couldn't have been more helpful in dealing with the garages to help us get sorted this out. 

Mr & Mrs Hughes, Mojacar
05-Dec-2014


l have had my policies happily with you for a number of years.
This week l experienced an unsettling minor incident which l reported to my local office in Estepona and was amazed that the member of staff handling my call was SO proactive and helpful in protecting my interests. 
l am very grateful to Samantha for this morale boosting support and for her cheerful, willing, professional help.  I
 came off the phone feeling a whole lot better with a concrete strategy to solve my issue.
How many times can we say someone has really helped us in these times?
Many thanks to IBEX and to Samantha.

Pauline, Málaga
27-Nov-2014


Dear Antonietta,  Yes we will definitely be staying with you for our car Insurance and will come into the office before that date to pay the renewal amount.
Kindest regards and thank you for your help regarding our car.

Stuart & Sally-Anne, Albox
13-Nov-2014


We work for a very high profile British expat and this involves a lot of travel with little time off, whilst on leave in France two weeks ago we had two broken car windows, not great when all you want to do is relax. One phone call to Ibex and all our worries were taken away, everything was handled on our behalf without any delays or worries and we thought that service of such high quality should be noted, we spend 70% of our time with Brits living in Spain and we would not hesitate to recommend your company.

Once again, thank you very much for your service.

Edward Taylor
11-Nov-2014


Hello Ken, We would just like to say "wow" how good is your insurance, from the moment we informed yourself about the damage to our vehicle to moment we received our vehicle back a couple of days ago, your insurance and the company have been absolutely fabulous. We were kept in the loop throughout the whole process and the process has not only been fast but also ultimately totally professional.
Brilliant, would never use anyone else.

Richard and Nicki
30-Oct-2014


Thank you all for your hard work and perseverance on our behalf over the earlier part of the year, especially you Berni.  If ever we need insurance in Spain in the future, we will come to Ibex!!!

Mike & Jan Challinor
29-Sep-2014


Hi Rachelle, please be introduced to Louise who may require a Spanish car insurance quote.  Louise:-  Ibex are the company I use, great service and highly recommend. I'll let you guys liaise.

Donna
18-Sep-2014


I have used Ibex for over 10 years and always found that the service is second to none.  In my opinion Ibex have been up front explaining how their products compare in the market with the whole story of advantages versus disadvantages.  David is very helpful, easy to talk to and delivers in an efficient way every time, this is important when making a decision on a long term relationship such as we have with Ibex.

Robbie May
17-Sep-2014


Finally Sarah, many thanks for all your help, assistance and advice, it was very much appreciated and I wouldn’t have any hesitation in recommending you should I be asked.

John Crellin
17-Sep-2014


Thank you so much David.   I have been with Ibex for many years now for both car and health insurance.  I have always found the service excellent and have no wish to change to another company.  Continuity of staff means you always deal with the same faces and no query seems too small.

Sally Mayes
10-Sep-2014


I have been delighted with your service Colette and pleased with the insurance quotation for the Jaguar.  I would, therefore, like to proceed with insuring the car via you. To say it has been a pleasure dealing with you would be a gross understatement.

Roger Allen
20-Aug-2014


David, as always thank you for all your help and service. Car collected and all fine. Appreciate your help as always.

  Regards.

Peter Rexstrew
09-Jul-2014