Ibex Insurance has a dedicated in house Claims Department.

Ibex recognise the importance of delivering to its clients an effective and efficient claims service. For this reason Ibex has developed a proven and trusted network of independent surveyors, loss adjusters and lawyers. Our multi-lingual staff and comprehensive skill set enable us to deliver a first class claims service to our clients.

To notify us of a new claim, click here to send an email or alternatively call us on +34 914 148 270 or +350 200 60703.

Lines are open Monday to Friday 9am to 5.30pm        

Claim forms:

Consorcio claim form - for extraordinary risks (101 KB)

Home - Claim Form (35 KB)

Motor - European Accident Form (894 KB)

Motor - Theft Report Form (134 KB)

Pet - Claim Form Boarding Fees (200 KB)

Pet - Claim Form Loss by Theft or Straying (259 KB)

Pet - Claim Form Loss of Documents (194 KB)

Pet - Claim Form Veterinary Fees (123 KB)

Pet - Death by Accident (203 KB)

Spanish Motor Claim Quick Guide (2185 KB)

Please click here to see an overview of the Insurance Compensation Consortium in Spain (Consorcio de Compensacion de Seguros).

In order to comply with The Insurance and Pension Funds Supervisory Authority in Portugal (ASF - Autoridade de Supervisão de Seguros e Fundos de Pensões) we are making available the information on the average motor claims settlement times.

Please click here to see the report.