Contact our offices
All our offices in Gibraltar, Portugal & Spain are now open again. Our priority is to keep our customers and staff safe and healthy.
Rest assured, that we can meet all your insurance requirements without the need for you to visit the office. You can contact us by phone, WhatsApp or e-mail or we can set up a meeting via videoconferencing software if you prefer. We can arrange new policies, renew and amend existing policies and take payment by credit or debit card over the phone. The documents you need will be sent to you by e-mail and can be signed and returned electronically.
Rest assured, that we can meet all your insurance requirements without the need for you to visit the office. You can contact us by phone, WhatsApp or e-mail or we can set up a meeting via videoconferencing software if you prefer. We can arrange new policies, renew and amend existing policies and take payment by credit or debit card over the phone. The documents you need will be sent to you by e-mail and can be signed and returned electronically.
When you visit our offices, you will notice that a few changes have been put in place in order to keep you safe. When you arrive at the office, you should wait outside and use the hand sanitiser provided, until you are invited in by a member of staff. To ensure that interpersonal distancing can be maintained we are limiting the number of people who can enter our offices at any one time. Payment by card is preferred. If you can only pay by cash, please bring the exact amount required, if known.
Our contact details are set below:-
SPAIN
Estepona
Tel: 952 887 125 and mobile 608 691 047 with WhatsApp
email - estepona@ibexinsure.com
Fuengirola
Tel: 952 465 588, 952 581 561 and mobile 687 942 594 with WhatsApp
email - fuengirola@ibexinsure.com
Almeria
Tel: 950 475 156 and 950 120 070 (Albox), 950 615 302 (Mojacar). 639 814 178 with WhatsApp.
email - almeria@ibexinsure.com
Mazarron
Tel: 968 595 945 and 689 157 126 with WhatsApp
email: mazarron@ibexinsure.com
Tenerife
Tel: 922 753 831 and mobile 629 911 822 with WhatsApp
email: tenerife@ibexinsure.com
Mallorca
Tel 971 677 733 and mobile 608 493 232 with WhatsApp
email: mallorca@ibexinsure.com
Quesada
Tel: 966 719 951 and mobile 689 157 075 with WhatsApp
email: quesada@ibexinsure.com
Orihuela Costa
Tel: 966 761 575 and mobile 661 858 787 with WhatsApp
email: orihuela@ibexinsure.com
PORTUGAL
Almancil
800 860 653 and 289 399 774
966 121 726, 966 121 728, 969 269 548, 969 269 546, 969 269 543, 960 269 539 with WhatsApp
email: almancil@ibexinsure.com
Tavira
281 325 842
969 363 169 and 969 269 552 with WhatsApp
email: tavira@ibexinsure.com
IBEX AGENTS
If you are having trouble contacting an Ibex agent, please use the contact details below and we will connect you.
E-mail us at agents@ibexinsure.com or call +34 671 614 637 or +34 628 725 629 both with WhatsApp
Stay at home, keep washing your hands and leave the insurance stuff to us. We hope it is not too long though before we can welcome you back into our offices.
News
There was a picture circulating on whatsapp today saying that if you have an accident during the State of Alarm and you are driving in Spain for a reason not included in the permitted list of activities set out in the decree that your insurance won't cover you in case of having an accident.
That is, of course, FALSE!!
We would like to confirm that your car insurance continues to protect you during the National State of Alarm in Spain. Whether that be fully comprehensive or third party cover.
As confirmed by UNESPA the Spanish Association of Insurers.
27 March
Need to make a claim?
Although our offices are temporarily closed to the public, we continue working hard to ensure we deliver the best possible service to our policyholders during this Covid-19 crisis.
Should you need to report a claim you have the following options:
1. Contact your agent / broker by email or telephone
2. Contact the Ibex Claims department direct via email to: newclaims@ibexinsure.com
3. Or call us on 🇪🇸 +34 914 148 270 or 🇬🇮 +350 200 60703 or 🇵🇹 +351 800 860 710
4. To send copies of documentation only via WhatsApp to +34 639 06 04 16
2. Contact the Ibex Claims department direct via email to: newclaims@ibexinsure.com
3. Or call us on 🇪🇸 +34 914 148 270 or 🇬🇮 +350 200 60703 or 🇵🇹 +351 800 860 710
4. To send copies of documentation only via WhatsApp to +34 639 06 04 16
For policyholders who already have a claim registered, communication should continue to be directed to the claims handler allocated to you.