Spain:900 102 527

Portugal:800 860 705

Gibraltar:200 44628

UK:0845 652 4239

Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 914 142 334 (international rate)

Email: ibexdirect@ibexinsure.com

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Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 914 142 334 (international rate)

Email: ibexdirect@ibexinsure.com

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COVID-19. How to contact us during the Coronavirus outbreak

Our priority at the moment is to keep our customers and staff safe and healthy and, with this in mind, our offices in Spain & Portugal closed to the public from 16 March and our office in Gibraltar closed from 23 March and will remain closed until further notice.

However, we have been preparing for this possibility for some weeks and we are ready and able to meet all your insurance needs over the phone. All of the teams will be working throughout the lockdown and we are ready to take your calls and e-mails. All you will miss are our smiles!

Remember that we can arrange new policies, renew and amend existing policies and take payment by credit or debit card over the phone. The documents you need will be sent to you by e-mail and can be signed and returned electronically.
Our contact details are set below:-

SPAIN
Estepona

Tel: 952887125 and mobile 608 691 047 with WhatsApp
email - estepona@ibexinsure.com
 
Fuengirola

Tel: 952 465 588, 952 581 561 and mobile 687 942 594 with WhatsApp
email - fuengirola@ibexinsure.com
 
Almeria

Tel: 950 475 156 and 950 120 070 (Albox), 950 615 302 (Mojacar). 639 814 178 with WhatsApp. 
email - almeria@ibexinsure.com 
 
Mazarron

Tel: 689 157 126 and 603 560 759 with WhatsApp
email: mazarron@ibexinsure.com

Tenerife

Tel: 922 753 831 and mobile 629 911 822 with WhatsApp
email: tenerife@ibexinsure.com
 
Mallorca

Tel 971 677 733 and mobile 608 493 232 with WhatsApp
email: mallorca@ibexinsure.com
 
Quesada

Tel: 966 719 951 and mobile  689 157 075 with WhatsApp
email: quesada@ibexinsure.com
 
Orihuela Costa

Tel: 966 761 575 and mobile 661 858 787 with WhatsApp
email: orihuela@ibexinsure.com 

GIBRALTAR       

Tel: 200 44628
email: gibraltar@ibexinsure.com 

PORTUGAL       

Almancil
800 860 653 and 289 399 774
966 121 726, 966 121 728, 969 269 548, 969 269 546, 969 269 543, 960 269 539 with WhatsApp
email: almancil@ibexinsure.com
 
Tavira

281 325 842
969 363 169 and 969 269 552 with WhatsApp
email: tavira@ibexinsure.com

IBEX AGENTS

If you are having trouble contacting an Ibex agent, please use the contact details below and we will connect you.

E-mail us at agents@ibexinsure.com or call +34 671 614 637 or +34 628 725 629 both with WhatsApp 


   
Call me back

Stay at home, keep washing your hands and leave the insurance stuff to us. We hope it is not too long though before we can welcome you back into our offices.

News

16 March

There was a picture circulating on whatsapp today saying that if you have an accident during the State of Alarm and you are driving in Spain for a reason not included in the permitted list of activities set out in the decree that your insurance won't cover you in case of having an accident.

That is, of course, FALSE!! We would like to confirm that your car insurance continues to protect you during the National State of Alarm in Spain. Whether that be fully comprehensive or third party cover. As confirmed by UNESPA the Spanish Association of Insurers.
 
23 March

Our number one priority in these difficult times is to protect the health of our staff and customers. With this in mind, our office in Irish Town will not open to the public tomorrow and until further notice.
Rest assured that whilst our doors may be closed, Ibex is very much open for business and the team is ready to help you with all your insurance needs.

Whether you need a new policy or to renew or amend an existing policy, we are here for you.

Call us on 200 44628 or fill in our 'call me back' form at www.ibexinsure.com/offices/gibraltar-head-office

27 March

Need to make a claim?

Although our offices are temporarily closed to the public, we continue working hard to ensure we deliver the best possible service to our policyholders during this Covid-19 crisis.

Should you need to report a claim you have the following options:

 1. Contact your agent / broker by email or telephone
 2. Contact the Ibex Claims department direct via email to:
newclaims@ibexinsure.com
 3. Or call us on 🇪🇸 +34 914 148 270 or 🇬🇮 +350 200 60703 or 🇵🇹 +351 800 860 710
 4. To send copies of documentation only via WhatsApp to +34 639 06 04 16

For policyholders who already have a claim registered, communication should continue to be directed to the claims handler allocated to you.