Spain:900 102 527

Portugal:800 860 705

Gibraltar:200 44628

UK:0845 652 4239

Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 914 142 334 (international rate)

Email: ibexdirect@ibexinsure.com

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Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 914 142 334 (international rate)

Email: ibexdirect@ibexinsure.com

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Contact our offices

All our offices in Gibraltar, Portugal & Spain are now open again.  Our priority is to keep our customers and staff safe and healthy.       
       
Rest assured, that we can meet all your insurance requirements without the need for you to visit the office.  You can contact us by phone, WhatsApp or e-mail or we can set up a meeting via videoconferencing software if you prefer.  We can arrange new policies, renew and amend existing policies and take payment by credit or debit card over the phone. The documents you need will be sent to you by e-mail and can be signed and returned electronically.

When you visit our offices, you will notice that a few changes have been put in place in order to keep you safe.  When you arrive at the office, you should wait outside and use the hand sanitiser provided, until you are invited in by a member of staff.  To ensure that interpersonal distancing can be maintained we are limiting the number of people who can enter our offices at any one time.  Payment by card is preferred.  If you can only pay by cash, please bring the exact amount required, if known. 
       
Our contact details are set below:-

SPAIN
Estepona

Tel: 952 887 125 and mobile 608 691 047 with WhatsApp
email - estepona@ibexinsure.com
 
Fuengirola

Tel: 952 465 588, 952 581 561 and mobile 687 942 594 with WhatsApp
email - fuengirola@ibexinsure.com
 
Almeria

Tel: 950 475 156 and 950 120 070 (Albox), 950 615 302 (Mojacar). 639 814 178 with WhatsApp. 
email - almeria@ibexinsure.com 
 
Mazarron

Tel: 968 595 945 and 689 157 126 with WhatsApp
email: mazarron@ibexinsure.com

Tenerife

Tel: 922 753 831 and mobile 629 911 822 with WhatsApp
email: tenerife@ibexinsure.com
 
Mallorca

Tel 971 677 733 and mobile 608 493 232 with WhatsApp
email: mallorca@ibexinsure.com
 
Quesada

Tel: 966 719 951 and mobile  689 157 075 with WhatsApp
email: quesada@ibexinsure.com
 
Orihuela Costa

Tel: 966 761 575 and mobile 661 858 787 with WhatsApp
email: orihuela@ibexinsure.com 

GIBRALTAR       

Tel: 200 44628
email: gibraltar@ibexinsure.com and mobile 56343000 with WhatsApp

PORTUGAL       

Almancil
800 860 653 and 289 399 774
966 121 726, 966 121 728, 969 269 548, 969 269 546, 969 269 543, 960 269 539 with WhatsApp
email: almancil@ibexinsure.com
 
Tavira

281 325 842
969 363 169 and 969 269 552 with WhatsApp
email: tavira@ibexinsure.com

IBEX AGENTS

If you are having trouble contacting an Ibex agent, please use the contact details below and we will connect you.

E-mail us at agents@ibexinsure.com or call +34 671 614 637 or +34 628 725 629 both with WhatsApp 


   
Call me back

Stay at home, keep washing your hands and leave the insurance stuff to us. We hope it is not too long though before we can welcome you back into our offices.

News

16 March

There was a picture circulating on whatsapp today saying that if you have an accident during the State of Alarm and you are driving in Spain for a reason not included in the permitted list of activities set out in the decree that your insurance won't cover you in case of having an accident.

That is, of course, FALSE!! We would like to confirm that your car insurance continues to protect you during the National State of Alarm in Spain. Whether that be fully comprehensive or third party cover. As confirmed by UNESPA the Spanish Association of Insurers.
 
27 March

Need to make a claim?

Although our offices are temporarily closed to the public, we continue working hard to ensure we deliver the best possible service to our policyholders during this Covid-19 crisis.

Should you need to report a claim you have the following options:

 1. Contact your agent / broker by email or telephone
 2. Contact the Ibex Claims department direct via email to:
newclaims@ibexinsure.com
 3. Or call us on 🇪🇸 +34 914 148 270 or 🇬🇮 +350 200 60703 or 🇵🇹 +351 800 860 710
 4. To send copies of documentation only via WhatsApp to +34 639 06 04 16

For policyholders who already have a claim registered, communication should continue to be directed to the claims handler allocated to you.