Spain:900 102 527

Portugal:800 860 705

Gibraltar:200 44628

UK:0845 652 4239

Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 956 695 752 (international rate)

Email: ibexdirect@ibexinsure.com

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Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 956 695 752 (international rate)

Email: ibexdirect@ibexinsure.com

×

Home Insurance Testimonials

Faye, that's great ,thank you very much, very quick and efficient, wish they were all like you.  Regards Paulette

Paulette, Benalmadena
18-Oct-2018


Hello Natalia

Thank you and Ibex for your efficient and prompt response to the problems we had. I cannot speak more highly of the service I have received and I would be grateful if you could pass on my thanks to Juan the loss adjustor as well.

I do not know who your MD is but I am happy that you send him this email to acknowledge the excellent customer service we have had.

Again many thanks

Mike

Mike, Guaro
18-Oct-2018


Hello Samantha,
I would like to thank you for excellent service and will contact you with my future needs as required.
Best Regards Pentti

Pentti Helminen, Estepona
11-Sep-2018


I am very impressed with your prompt response (Mary), and I can repeat to you how pleased we are with Ibex ever since we became clients a number of years ago. 

Robin H.
17-Aug-2018


Good morning Michele 
 
Thank you for your email.
 
Since our last contact, I have sold my property, so will no longer require insurance.
 
I am very grateful for the service that I received from Ibex, during the years that I was insured with you, and wouldn’t hesitate to recommend you.
 
Kind Regards
Margaret Taylor

Margaret Taylor, Algorfa
8-Aug-2018


I had a pleasure to discuss my needs for home insurance with Pilar.  Pilar proved to be an excellent communicator and has a good knowledge in her profession ,very polite and good mannered . We wish her a very successful future within Ibex Direct.

Susan & Henry, Mallorca
29-Nov-2016


Hi Antonietta, nice to chat to you & Berni earlier, always appreciate the wonderful friendly atmosphere in your office.

Margaret & I were really concerned last week when we discovered the burst pipe at the poolside. Thankfully Antonietta reassured me quickly when I called and arranged for Almeria Builders to visit within a few hours.

We were anxious that finding an underground burst pipe on a 500 square metre site would be difficult and expensive. However the experienced Joe & John narrowed the leak down to a 6 sq mtr area within a few hours then agreed a plan to locate the problem and fix it.

The task fell to the dedicated Roberto to do this which he quickly did in an efficient and friendly way, leaving the site immaculately clean with no evidence that a problem had ever existed.

My wife and I are delighted with the fantastic service provided by Ibex Insurance, Albox, and the professional team at Almeria Builders who approached the problem in a thoughtful, pragmatic way to minimise the disruption to the poolside tiles (incredibly only 1 tile had to be replaced).

 

 

Daniel, Almeria
08-Nov-2016


Thank you so much Ibex  Insurance for inviting us to celebrate  with you 10 years of business in the area.  It was so nice to meet new people and catch up with friends we know through you.

Here's to another 10 years or more of your efficient Client Service.

Kenneth & Jeanetta Lawrence, Albox
03-Mar-2016


Dear Senhoras Andreia and Zinha,

I would like to thank you so much for your support and prompt settlement of my claim.

Best regards
 

Mr. Raouf, Portugal


Dear Michele, thank you for your email regarding the house insurance renewal. Jill and I will pop in to the office on Thursday to pay for the renewal.

May we also take this opportunity to thank you, Carol and Andrea for the excellent service you constantly provide for us. You are always willing to go that extra mile. I hope that your company appreciates you, because all 3 of you are certainly great assets for Ibex.

Kindest regards

Steve and Jill

Steve & Jill Sainty, Torrevieja
08-Oct-2015


Hi Berni, many thanks.  It was lovely speaking with you, the friendly and personal service is always appreciated.

You build customer loyalty through excellent service over many years.

Best wishes, Danny

Danny, Zurgena
31-Jul-2015


Hi Clare,

I would like to thank you for all your assistance with my policies & your very helpful & professional  manner which has made getting these quotes a pleasure rather than a chore for me.

 

Kind regards,

Michael

Michael Halliman, Mazarron
03-Jun-2015


Hi Zinha, I am so grateful for your professionalism and excellent service. Have a great weekend!

Marie McDonald, Lagos
08-May-2015


Hi Zinha, thank you once again for your attentive service.

Susan Merchant, Almancil
13-Jan-2015


Hi Sarah, just to let you know that I have received the refund for our Casa at Los Gallardos.  Thank you again for your valued help and advice and it was a pleasure to have met you.  Cheers & regards

Martin

Martin, Los Gallardos
17-Dec-2014


Thank you so very much for all of your help, co-operation and understanding during what has been a pretty traumatic experience for us both. There must have been occasions when you have received yet another e-mail from me and said “Oh no! Not that Mike again” – thanks for being so patient.

Interesting to note, those who have insured through you have now had their claims settled but those using English insurers are still waiting for a visit from the assessor. Our friends and neighbours Don and Heather will be in contact with you as we have been singing your praises.

Can’t thank you enough!

Michael, Doncaster
12-Nov-2014


Hi Robert & Christine,
After coming along to your office to report a water leak at our property, both Debbie & I wish to thank you both for your assistance to resolve the problem, in such a speedy way that I feel it is only right to thank all involved.

Within 1 hour of reporting it to you Ibex Insurance representative contacted me by mobile that they were aware of the problem, informing me that the repairer ARF would contact me shortly less that 30 minutes later they contacted me in English as my Spanish is very limited. He stated he would be at my property within 15 minutes. On my return in less than 10 minutes he was waiting for me at the agreed location. He surveyed the problem then planned an actioned repair to start by 10 am the next morning, by mid afternoon the leak had been located under my drive repaired and made safe. Then 2 working days later the office contacted me again to arrange the re- concreting of my drive he had sourced tiles which matched exactly. So by the following Thursday less than 1 week the whole area involved was made good to an excellent standard.

I also wish to thank all staff from ARF for their fast friendly attitude to the work involved. Even Julie from ARF was able to translate over the telephone at any time I needed to speak to their Spanish Staff.

I would recommend your insurance service (Ibex ) and their agreed repairers ARF, a whole top class service. 

Kind regards,

Steve & Debbie
01-Aug-2014


Hi Sarah, Thank goodness we spoke to you on Friday.  Yours is a much better insurance company to deal with as we can actually speak to people and email you.  I had to phone (other insurance company) and they kept cutting me off until I pretended I needed a new quote then they answered my call.  How unprofessional.

Christine Morgan Douglas
01-Aug-2014


“Dear Sarah, when we first came to live in Bedar just over a year ago, Ibex was recommended to us as a reliable and fair insurance company. In England, experiences with insurance companies both business and domestic have not all been favourable and we often felt as though they were primarily attempting to dodge what were always genuine claims from fully up to date and insured customers. So when our kitchen fell off the wall, all five of them, and smashed all our Royal Doulton and crystal glassware, we were both reluctant to claim. However when we spoke to you and explained that most of the crockery was a family heirloom you advised us to put in a claim. The loss adjuster came within two days by your arrangement and they have now agreed to pay the claim in full within another week. We cannot praise enough the service you personally have given us, as losing all the dinner, coffee and tea services which I inherited from my mum was a big blow. Throughout the whole service you have given us you have been caring, helpful and professional and we would both like to thank you personally and Ibex for that. Our very best regards

Hugh and Helen Larkin
17-Jul-2014


I recently organised travel insurance and home contents insurance with Ibex and wanted to write to let you know how much I appreciated the outstanding customer service of your Customer Service Advisors who were both excellent in helping me to arrange appropriate insurance. I was struck by how different their quality of service was to previous experiences I have had of organising insurance in the UK. Often such advisors, who deal with so many people every day, rattle off a speech as if they are dictating something at high speed into a machine. Your staff had a very personal, friendly and interactive approach and took the time to explain the details of the policies clearly and lucidly.

Ms Fenn
09-Jul-2014