Spain:900 102 527

Portugal:800 860 705

Gibraltar:200 44628

UK:0845 652 4239

Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 914 142 334 (international rate)

Email: ibexdirect@ibexinsure.com

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Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 914 142 334 (international rate)

Email: ibexdirect@ibexinsure.com

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Travel advice - Thomas Cook

23-Sep-2019


Following the news that Thomas Cook has gone into compulsory liquidation we would advise affected Thomas Cook customers to contact the Civil Aviation Authority (CAA) helpline on the UK freephone number 0300 303 2800 or if calling from outside the UK on +44 (0) 1753 330 330.  The CAA has created a webpage to keep concerned travellers updated www.thomascook.caa.co.uk

If you’ve booked a package holiday through Thomas Cook then you should be covered if it was protected by ATOL (Air Travel Organiser’s Licence).  If your Thomas Cook return flight is before or on Sunday 6 October, then the ATOL scheme will help you to get home.  If your return flight is after this date, you’ll have to arrange your return trip but you can claim for this through ATOL.

If you’ve booked your holiday but haven’t travelled yet, you should not go the airport as your flight will not be operating.  You can make a claim through the ATOL scheme for the cost of your package holiday.

If you paid for your trip (costing over £100) by credit card, you have legal protection under the Consumer Credit Act and should contact your credit card provider.  If you paid for your flights by debit or charge card, again you should contact your credit card provider as you may be able to make a claim under their charge back scheme.

The Ibex travel insurance policy does not cover airline/travel company failure.  Policies purchased through Ibex with the insurer Citybond do offer limited cover though customers should firstly contact the CAA to ascertain if they are fully covered through their scheme before contacting the insurance agent.  To claim against the collapse of Thomas Cook on a Citybond policy, you will only be eligible to claim if you cannot claim recompense by any other means.