Spain:900 102 527

Portugal:800 860 705

Gibraltar:200 44628

UK:0845 652 4239

Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 956 695 752 (international rate)

Email: ibexdirect@ibexinsure.com

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Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 956 695 752 (international rate)

Email: ibexdirect@ibexinsure.com

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Pet Insurance FAQ's

Can I cover my cat or dog from birth?

No but we do cover cats and dogs from just 8 weeks old.

Is there an age limit for cover?

We do not cover cats over 8 years old or dogs over 10 years old unless through renewal of a policy taken out before the pet reached the afore-mentioned age.

Will you cover a pet that has not been microchipped?

No.

Can I take out cover if my pet’s vaccinations are not up to date?

No.  Also if you take out a policy and do not keep your pet’s vaccinations up to date we will not pay claims resulting from any illness that it should have been vaccinated against.

Are pre-existing medical conditions covered?

No.  Also we will not pay claims for illness or injury which start within 14 days of the start of cover.

Will my pet have access to complementary treatments?

Yes.  Up to the maximum benefit for each accident or illness for a period not exceeding 12 months as long as they are carried out under the direction of a vet and your policy remains in force throughout the period of the treatment.

Is my pet covered for foreign travel?

If you take Silver or Gold level cover and if the pet holds a valid EU pet passport or PETS certificate issued prior to 1 October 2004.

If I cancel my pet policy mid term, will I get a refund?

Not during the first year of cover but in subsequent years you can cancel the insurance if there has been no claim or no incident likely to give rise to a claim.  The refund will be based on short period rates laid out in the policy document.