Customer Testimonials

At Ibex we value our customers and pride ourselves on the level of service we offer. But don't just take our word for it, here is a selection of the things our customers have had to say about their experience with us.

"I would like to thank you very much for your valued help and personal service. I particularly appreciated your various telephone calls in respect of my specific situation and your efficiency combined with your helpful and personable approach. The additional benefit was the well spoken English, (although I attend Spanish classes I am not so proficient when it comes to these important "areas").I will definitely compare your insurance cover for future requirement."
Mrs White, Spain

"I just wanted to say thank you for the way that you have dealt with my insurance. Your friendliness and efficiency are commendable."
Mr Brown, Spain

"Thank you so much for your extremely pleasant help this afternoon. You made what I was expecting to be a tricky proposal correction a very civilized affair ... your manner and professionalism is much appreciated. I shall indeed enjoy the bike which I can now ride with confidence knowing I am fully and legally covered!"
Mr Wharton, Spain

"The service has been excellent. This is the first time I have insured my car abroad and Kirstie has been most helpful."
Mr Bonsor, Spain

"Ibex were a pleasure to do business with and I only wish I had found Ibex sooner to avoid the hassle of other companies and the disappointments and frustrations. I have no hesitation in recommending to friends."
Mr Orton, Spain

"Thank you very much. Can I just say it has been a pleasure dealing with yourself at Ibex. Very courteous & helpful, I will definitely recommend the company."
Mrs Hudson, Spain

"I was very impressed with the personal attention that was given to me and the fact that Kirstie did not hesitate to provide a quote which turned out to be the best deal.  I have recommended to all my friends in Spain.  Thanks again to you Kirstie and the rest of your team."
Mr Skelson, Spain 

"I have just visited the Ibex office in Estepona to renew my insurance for the 9th year running. The office team have lots of patience, are always polite and welcoming and very very efficient. I have always had a great confidence that they sold me the best insurance at a good price. I hope to rely on the Estepona office for the next 9 years."
Mrs Thompson, Malaga

"Thank you for your swift response. I have found your company one of the best and most professional to deal with over in Spain - all credit to you and your team and would have no hesitation in using and recommending your company."
Mr Menzies, Murcia

"Thank you very much for your prompt attention and your reply.  I wish that all companies were as quick and efficient as you."
Shirley R, Almeria

"Your service was excellent. The true test of an insurance company is when they have to pay a claim. You passed with flying colours. Thank you."

"May I say that dealing with you has been a pleasure. In the eleven years I have been living in Spain, never have I had as effortless an experience organising my insurance. The price was very competitive; your personnel very helpful; the policy documents readable and, more to the point, understandable. I shall be recommending you to all my friends and family. Thank you very much."

"I took out an Ibex household policy through a broker in Alicante a couple of years ago. Since then I have made several changes to my policy and I wanted it to go on record that the service has always been friendly and prompt, I have every confidence in Ibex should I ever need to make a claim. You have been a great company to deal with."

"I have had to call breakdown assistance twice recently. (My car has been repaired both times so I hope not to be calling again.) On both occasions the person answering the call has been extremely helpful and professional. Likewise the roadside assistance was excellent and I want it to go on record as being so. Although I hope not to need these services again, I am pleased with the experiences that I had with your group. Please pass along my gratitude to everyone involved. "