Spain:900 102 527

Portugal:800 860 705

Gibraltar:200 44628

UK:0845 652 4239

Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 914 142 334 (international rate)

Email: ibexdirect@ibexinsure.com

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Other Numbers

From the UK: 0845 652 4239 (local rate)

From Ireland: 01 246 7677 (local rate)

All other countries: +34 914 142 334 (international rate)

Email: ibexdirect@ibexinsure.com

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Travel Insurance FAQ's

Can travel start somewhere other than my home address in Gibraltar, Portugal or Spain?

Our Ibex travel policy is designed for residents of Gibraltar, Portugal and Spain and so your travel must start and end from that residence. For one-way trips cover will end upon expiry of the policy or when you leave immigration in your final ticketed and declared destination. For UK, other EU and EEA residents you can Click to Buy.

What is the maximum trip duration for a single trip policy?

180 days.

What is the maximum trip duration for an annual multi trip policy?

31 days with Standard cover. 

45 days with Super cover. Within the Super cover you have the option to extend your trip to a maximum of 60 days (max. age 79) or 90 days per trip (max. age 65).

Can I extend the term of my single trip policy whilst travelling?

Yes. You may extend your period of insurance on an incremental continuous basis whilst you are on a trip upon notification to your intermediary and written confirmation from Ibex Customer Services (after referral to us) provided that a claim does not exist and your period of insurance has not expired. In no event can the total duration of cover including any extensions exceed 180 days

Can I make changes to my policy?

Yes, you can upgrade your policy prior to departure but you cannot reduce coverage in return for a partial refund.

If cover has not commenced we can also cancel policies without charge and create a new policy, subject to confirmation that no incidents have arisen up to that point which could give raise to a claim.

If you purchased your policy via an Ibex office or agent, they can assist you in making changes.  If you bought on-line you should contact 0044 1483 562 662 enquiries@voyagerins.com.       

Can I cancel my policy?

Cancellations are not available on single trip policies. As stated above, if cover has not commenced we can cancel the policy without charge and create a new policy, subject to confirmation that no incidents have arisen up to that point which could give raise to a claim.

Annual Multi Trip. Cancellations can be processed mid term although no refund of premium applies.

Am I covered for travel in my home country?

Not for residents of Gibraltar. Residents of Portugal and Spain are covered but must have pre-booked and pre-paid accommodation for one night or more that is at least 80km away from your home.

Should I carry my policy documents when I travel?

Yes. Some tour operators may request sight of the policy schedule. You should always keep the 24 hour emergency assistance number to hand.

Does my policy cover repatriation?

Yes. All our policies include repatriation cover. The decision to repatriate is taken by the emergency assistance service.

If a medical condition is excluded what does that mean?

Any claim which relates either directly or indirectly to the excluded medical condition will not be covered. Cover remains in place for any other unrelated insurance claim.