Claims
We settled 99.4% of all motor insurance claims in 2022
Ibex Insurance has a dedicated in house Claims Department
Ibex recognise the importance of delivering to its clients an effective and efficient claims service.
We believe that our clients hands should be held throughout the claim process and each valid claimant receives our full support. For this reason, Ibex has developed a proven and trusted network of independent surveyors, loss adjusters and lawyers. Our multi-lingual staff and comprehensive skill set enable us to deliver a first class claims service to our clients.
Claims can often be experienced in the middle of tragic circumstances or as a result o a personal calamity and often these are very stressful times. Ibex sees an insurance contract as being a promise, a promise to pay a claim should one arise.
To notify us of a new claim, click here to send an email or alternatively call us on +34 914 148 270 or +350 200 60703.
Lines are open Monday to Friday 9am to 5.30pm
Claim forms
Please click here to download the Direccion General de Trafico (DGT) Highway Code.
Please click here to see an overview of the Insurance Compensation Consortium in Spain (Consorcio de Compensacion de Seguros).
In order to comply with The Insurance and Pension Funds Supervisory Authority in Portugal (ASF - Autoridade de Supervisão de Seguros e Fundos de Pensões) we are making available the information on the average motor claims settlement times.
Please click here to see the QIC report.
