Travel Insurance FAQ's
Our Ibex travel policy is designed for residents of Gibraltar, Portugal and Spain and so your travel must start and end from that residence. For one-way trips cover will end upon expiry of the policy or when you leave immigration in your final ticketed and declared destination. For UK, other EU and EEA residents you can Click to Buy.
31 days with Standard cover.
45 days with Super cover. Within the Super cover you have the option to extend your trip to a maximum of 60 days (max. age 79) or 90 days per trip (max. age 65).
Yes. You may extend your period of insurance on an incremental continuous basis whilst you are on a trip upon notification to your intermediary and written confirmation from Ibex Customer Services (after referral to us) provided that a claim does not exist and your period of insurance has not expired. In no event can the total duration of cover including any extensions exceed 180 days.
Yes, you can upgrade your policy prior to departure but you cannot reduce coverage in return for a partial refund.
If cover has not commenced we can also cancel policies without charge and create a new policy, subject to confirmation that no incidents have arisen up to that point which could give raise to a claim.
If you purchased your policy via an Ibex office or agent, they can assist you in making changes. If you bought on-line you should contact 0044 1483 562 662 email@example.com.
Cancellations are not available on single trip policies. As stated above, if cover has not commenced we can cancel the policy without charge and create a new policy, subject to confirmation that no incidents have arisen up to that point which could give raise to a claim.
Annual Multi Trip. Cancellations can be processed mid term although no refund of premium applies.
Not for residents of Gibraltar. Residents of Portugal and Spain are covered but must have pre-booked and pre-paid accommodation for one night or more that is at least 80km away from your home.
Yes. Some tour operators may request sight of the policy schedule. You should always keep the 24 hour emergency assistance number to hand.
Yes. All our policies include repatriation cover. The decision to repatriate is taken by the emergency assistance service.
Any claim which relates either directly or indirectly to the excluded medical condition will not be covered. Cover remains in place for any other unrelated insurance claim.
Our policies will no longer provide cover for claims directly or indirectly related to a pandemic and/or epidemic, notably at this time Coronavirus (COVID-19) including any related and/or similar condition(s) howsoever called or any mutation of these.
This policy will also not provide cover claims relating to the fear or threat of pandemic and/or epidemic, including but not limited to Coronavirus (COVID-19) including any related and/or similar condition(s) howsoever or any mutation of these.
This general exclusion applies to all sections of cover with the exception of Section 3 – Emergency Medical Expenses and Repatriation as long as, prior to your trip commencing, the Foreign and Commonwealth Office had NOT advised against all (but essential) travel to your intended destination.