Corporate Social Responsibility
We are committed to operating as a socially responsible business. We recognise our responsibilities to our colleagues, customers, agents, business partners and suppliers. We are mindful of the communities around us and our obligation and ability to make a positive contribution to society and the environment.
We employ staff at 12 locations in the Iberian peninsula. We aim to attract, develop and retain the best talent. We believe that our colleagues, and the care they give to our customers, are the reason for our continued success. Ibex is an equal opportunities employer. Our Health & Safety policy integrates safety into everything we do and focuses on protecting our colleagues, customers and visitors. We train our colleagues to ensure they have the knowledge and customer care skills needed to provide an excellent service but this is not a one off exercise; we promote an environment of continuous improvement. We encourage professional development by supporting our staff to gain industry qualifications in insurance or their particular field of expertise.
By following the highest Corporate Governance standards, we always endeavour to balance the interests of our stakeholders, including our shareholders, customers, suppliers, governments of the territories we operate in and the wider community.
We offer insurance policies that provide cover that is suitable to the needs of the client. The policy documents we supply are clearly written and understandable and set out what is covered and what is not covered. We deal with claims in a fair and expeditious manner. There is a clear mechanism through which customers can make complaints.
Ibex offices are located in the heart of the communities we serve. Our staff live in those communities and we aim to put something back through our innovative partnerships with local charities, sporting organisations, arts groups and animal shelters. This support is not just financial; our staff become actively involved in these events. Further details of the organisations we have supported in recent years can be found on our website at www.ibexinsure.com/ibex-in-the-community
Reducing the impact we have on the environment is considered throughout our business process. This approach brings lasting, mutual benefits to our business and the world in which we all live.
We understand that every business has an important role to play in preserving and protecting the environment and we are committed to pursuing our business activities with integrity, behaving ethically at all times, and ensuring we protect the environment and find ways to support the local communities.